Terms and Conditions of Sale. Terms and Conditions of Sale.

GuaGuaTaiwan provides consulting, sourcing, travel planning assistance, and business matchmaking services.

Travel, transportation, excursions, and other tourism-related services are organized, sold, invoiced, and operated by Adventura Travel and Tours Co. Ltd. (安文圖拉旅行社), a travel agency duly licensed under the laws of Taiwan.

Contracts relating to these travel services are concluded between the client and Adventura Travel and Tours Co. Ltd., in accordance with the laws and regulations applicable in Taiwan.

Travel Agreement between Adventura Travel and Tours Co. Ltd. and the Travelers

This Travel Agreement defines the respective rights, obligations, and responsibilities of the Travelers and the Tour Organizer, Adventura Travel and Tours Co. Ltd.

The Travelers must be informed of this agreement and confirm their acceptance of its terms and conditions by email to Adventura Travel and Tours Co. Ltd.

Upon arrival at the destination where the travel services are provided, two original copies of this agreement will be given to the Travelers for signature.

However, this agreement shall become legally effective upon receipt by Adventura Travel and Tours Co. Ltd. of the Travelers' written acceptance sent by email.

1. TRAVELERS

First Name LAST NAME – Passport No.: 11XX11111

2. TOUR ORGANIZER (OR REPRESENTATIVE)

Adventura Travel and Tours Co. Ltd.

Address: 10F, No. 150, Section 2, Nanjing East Road, Taipei 104, Taiwan (R.O.C.)

3. SELECTED TOUR

Following several exchanges between the Travelers and the Tour Organizer, both parties have mutually agreed to the terms of this agreement based on the Travelers' voluntary participation.

Adventura Travel and Tours Co. Ltd. undertakes to provide the itinerary described at the end of this agreement, together with all services listed in the travel program and included in the quotation.

Adventura Travel and Tours Co. Ltd. shall not be held liable for any external circumstances preventing the proper execution of the itinerary, including but not limited to natural disasters, extreme weather conditions, force majeure, government restrictions, or any other event beyond its reasonable control.

4. PRICES AND PAYMENT TERMS

Unless otherwise stated, all prices shown in travel programs or quotations are per person and expressed in Euros (€).

Upon registration, the client shall pay a deposit equal to 50% of the total invoice amount, either by bank transfer or secure credit card payment to Adventura Travel and Tours Co. Ltd.

An additional 2% processing fee applies to standard credit card payments and 3% for American Express (AMEX) payments.

The remaining balance must be paid no later than three (3) weeks before arrival, using the same payment methods.

For bookings made less than 30 days before departure, the full amount of the invoice must be paid at the time of confirmation.

To finalize the booking with Adventura Travel and Tours Co. Ltd., all Travelers agree to provide a copy of their valid passport.

5. DUTIES AND RESPONSIBILITIES

Travelers' Duties

All Travelers shall comply with the following obligations:

Provide Adventura Travel and Tours Co. Ltd. with accurate, complete, and valid personal information.
Ensure that they are medically fit to participate in the planned trip. If a Traveler has a medical condition that may affect the trip or require special assistance, they must inform Adventura Travel and Tours Co. Ltd. before departure by accepting this agreement with full disclosure of their condition.
Take full responsibility for their luggage and personal belongings throughout the trip. The Tour Organizer shall not be held liable for any loss, theft, or damage to personal belongings.
Respect the laws, religions, customs, traditions, and local culture of the destinations visited. Should a Traveler cause any incident resulting from a failure to comply with this obligation, they shall bear full responsibility for any resulting consequences.

Responsibilities of Adventura Travel and Tours Co. Ltd.

The Tour Organizer shall fulfill the following obligations:

Provide the Travelers with a clear description of the tour, together with a quotation specifying the services included and excluded.
Deliver the services described in the agreed itinerary. Should the Tour Organizer fail to provide any contracted service, Adventura Travel and Tours Co. Ltd. agrees to compensate the Travelers for the corresponding loss as soon as reasonably possible, following discussions between both parties.
Provide reasonable assistance to Travelers in the event of illness, injury, accident, or any other unexpected incident occurring during the trip. However, Adventura Travel and Tours Co. Ltd. shall not be held liable for damages resulting from the Travelers' own actions or negligence. Such risks should be covered by personal travel insurance purchased before departure.

Limitation of Liability

Adventura Travel and Tours Co. Ltd. shall not be liable where the non-performance, improper performance, or partial performance of the travel contract, or any resulting damage, is attributable to:

the negligence or actions of the Traveler before or during the trip;
the unforeseeable or unavoidable acts of a third party not involved in the performance of the contracted travel services;
force majeure;
or any unforeseeable and unavoidable event affecting Adventura Travel and Tours Co. Ltd., its intermediaries, or its service providers, despite all reasonable care being exercised.

In all such cases, Adventura Travel and Tours Co. Ltd. shall not be liable for any compensation, damages, or financial claims.

6. CONTRACT MODIFICATION AND CANCELLATION

Modification of the Contract by Mutual Agreement between the Travelers and Adventura Travel and Tours Co. Ltd.

Adventura Travel and Tours Co. Ltd. reserves the right, in the Travelers' best interests, to modify the travel itinerary or certain agreed services, including but not limited to accommodation, means of transportation, airlines, flight schedules, or similar arrangements, in cases of force majeure or where unforeseen and unavoidable circumstances so require.

Whenever possible, Adventura Travel and Tours Co. Ltd. will provide replacement services of equivalent quality.

The Travelers will be informed as soon as reasonably possible of any such changes and of any resulting impact on the travel price.

Any amendment to this agreement mutually accepted by the Travelers and Adventura Travel and Tours Co. Ltd. must be made in writing and communicated to all parties.

Modification of the Contract without Mutual Agreement

Any modification to this agreement that has not been mutually approved by the Travelers and Adventura Travel and Tours Co. Ltd. shall be financially borne by the party responsible for requesting or causing such modification.

Adventura Travel and Tours Co. Ltd. may modify certain services for legitimate operational reasons, provided that such changes do not substantially alter the nature or overall character of the trip.

Should a significant part of the agreed itinerary need to be modified during the trip, Adventura Travel and Tours Co. Ltd. shall compensate the Travelers for the difference in value between the services originally contracted and those actually provided.

Program modifications shall not give rise to claims for damages, loss of earnings, or any other financial compensation.

Cancellation of the Trip by the Traveler

Should the Traveler cancel the trip, the following cancellation fees shall apply:

For the Tour:

More than 45 days before departure: 15% of the total tour price (minimum €200 per person).
45 to 31 days before departure: 25% of the total tour price.
31 to 21 days before departure: 50% of the total tour price.
20 to 9 days before departure: 75% of the total tour price.
8 to 0 days before departure: 100% of the total tour price.

International Flights

International airline tickets are non-cancellable, non-changeable, and non-refundable.

Cancellation charges for international flights amount to 100% of the airfare, excluding airport taxes where these remain refundable under the airline's policy.

The date on which Adventura Travel and Tours Co. Ltd. receives the Traveler's cancellation request by email shall be considered the official cancellation date.

Any costs resulting from a modification or cancellation requested by the Traveler after the trip has commenced shall be borne entirely by the Traveler and shall not give rise to any refund from Adventura Travel and Tours Co. Ltd., including for services that can no longer be provided as a consequence of such modification or cancellation.

Should a Traveler be required to interrupt the trip prematurely due to urgent circumstances (including, but not limited to, illness, accident, serious illness of a close relative, or death of a family member), no refund of the travel price shall be due.

If one or more Travelers cancel their participation while the remaining Travelers continue with the trip, the travel price may be recalculated according to the revised number of confirmed participants.

Special COVID-19 Provision

Should the destination country close its borders due to COVID-19 restrictions, all land arrangements booked through Adventura Travel and Tours Co. Ltd. shall be fully refunded.

International flights shall be refunded solely in accordance with the cancellation policy of the operating airline.

Insurance

Cancellation, medical assistance, repatriation, and baggage insurance are not included in our package prices.

If Travelers are not already covered by adequate private travel insurance, Adventura Travel and Tours Co. Ltd. strongly recommends purchasing comprehensive travel insurance before departure.

7. CLAIMS

Should the services provided fail to correspond to those agreed under this contract, or should the Travelers suffer any loss or damage during the trip, they must immediately notify either our local representative or Adventura Travel and Tours Co. Ltd. directly.

Any claim for compensation or reimbursement must be submitted in writing within 30 days following the end of the trip.

The claim must include any supporting documentation, including the written report prepared by the local agency or tour guide, together with any relevant evidence.

If the Traveler fails to report a defect or incident during the trip, they shall lose any entitlement to assistance, corrective action, contract termination, or any other related rights.

Likewise, if no written claim or email is received by Adventura Travel and Tours Co. Ltd. within the above-mentioned deadline, the claim shall be deemed inadmissible.

FINAL ACCEPTANCE OF THE TERMS OF THIS AGREEMENT

1. TRAVELERS

First Name LAST NAME – Passport No.: 11XX11111

Date: ......... / ......... / .........

Signature:

2. TOUR ORGANIZER

Adventura Travel and Tours Co. Ltd.

Address: 10F, No. 150, Section 2, Nanjing East Road, Taipei 104, Taiwan (R.O.C.)

Date: ......... / ......... / 2026

Important Notice:
The original Terms and Conditions of Adventura Travel and Tours Co. Ltd. are written in French. This English version is provided as an AI-assisted translation for convenience only. In the event of any discrepancy between the English translation and the original French version, the French version shall prevail. Please contact Adventura Travel and Tours Co. Ltd. if you require the official French version.